What is the general return policy on HectareProducts?
In an unfortunate event that you are not satisfied with our products, we give an option to inform us within 7 days of the date of receipt of products.
Only few points to consider to have hassle free experience: –
You can initiate the return process by mailing us at Sales@Hectare.in
Conditions for product to be eligible for return/refund:
- Defective product
- The product is not of the characteristics or features as advertised or as agreed to
- Unused and in its original new condition, if not defective or damaged.
- Products which are not damaged or broken by customers
- Product returned back in its original packaging including box, original invoice and price tags.
- If in case the courier is found ineligible for refund, we will send the product back to you.
- You will have an option to take refund or exchange the product, as per your request.
- In case you opt for refund, for payment made by card we will refund in the same bank account. Please note that replacements are subject to availability of particular products.
Returns/replacements not applicable on orders delivered outside India.
We will not be able to replace or exchange the products shipped outside india.
.
What are the payment methods available on Hectare?
Payment methods currently supported on Hectare are : Credit/Debit Cards, UPI, Wallets, and Net banking.
There are zero hidden charges when you make a purchase on Hectare. The prices stated in the final cart is exactly what you pay. Payments can be remitted through net banking, credit card, debit card, UPI (“Digital Payments”. Digital Payments are recommended to ensure faster processing of your order. Payment details are not handled by Hectare and Payment gateway partners are PCI/DSS compliant. Transactions via debit /Credit card/ Net banking – Payments will be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
Queries with regard to payments can be redirected Sales@hectare.in
I need to return an item; how do I arrange for a pickup?
You can Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service.
Returns/refunds may not be applicable for orders delivered outside India.
What are the modes of refund available after cancellation or return?
For payment made by:
Debit/Credit or any other Card- We will refund in the same bank account.
In case of a refund, in how many days will the money be refunded?
The money will be refunded according to the guidelines stated above in 14 working days from the date refund is approved.
In how many days will the product be delivered in the product replacement process?
The product will be replaced and delivered to you in 14 working days after your request for replacement of product is approved.
I have placed an order but due to some reason I need to cancel it. Can I do that?
If we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount to User within 14 working days.
We will not be able to cancel orders that have already been processed, it is pertinent to note that we have the full right to decide whether an order has been processed or not.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
